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Grievances Redressal Mechanism

The Company shall put in place participant grievances/complaints mechanism wherein complaints shall be handled/ disposed of by company within such time and in such manner as provided for in its Board approved policy, but in any case not beyond a period of one month from the date of receipt

In case of any complaint/grievance, the applicant/borrowers may contact Grievance Redressal Officer through any of the following channels:

Mr. Subash Sure
E-mail: subbu@oxyloans.com
Contact No. 08977849440

The Board will periodically review the compliance of this Fair Practices Code and the functioning of the grievances redressal mechanism at various levels of management. All grievances shall be heard and disposed off by a person at least one level higher to the person / designation against / relating to whom the grievance is made. After examining the matter, it will be our endeavor to provide the borrower/applicant with our final or other response, within a period of Four (4) weeks from receipt of such complaint / grievance.

In case the complaint/dispute is not redressed within a period of one month, the customer may appeal to the Officer-in-Charge of the Regional Office of Customer Education and Protection Department (CEPD) of the Reserve Bank of India, under whose jurisdiction the registered office of the NBFC falls.